SHIPPING & DELIVERY TIME
Maratown are shipped worldwide from our warehouses located in USA and EUROPE.
Delivery time and shipping costs are indicated in the checkout page.
Duties or taxes are included in the price for USA and EU.
International: delivery time can vary depending on how efficient your country's customs agents are.
All orders will be shipped within 24hours after you place your order, except for orders places from Friday to Sunday and on public holidays.
We will issue you a tracking number once we have sent out your package.
We accept returns for a refund or exchange.
Our policy lasts 30 days after the shipping date.
Only for shoes purchased on maratown.com (if you purchased from another retailer, you’ll need to bring them back to the original place of purchase).
To return your product, please ship it to:
MARATOWN EU SAS LOGISTICS
13 RUE DE PORT L'EPINE
You will be responsible for organizing and for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a label, the cost of return shipping will be deducted from your refund.
Lost return packages are the responsibility of the customer. Please, ensure that there are only one tracking labels attached to your package.
To be eligible for a return, your item must be unused and in the same condition that you received it (no crease or scuff marks on the leather or on the rubber sole and must not have been worn outside; please try your shoes on a carpet so it does not get scratched). The item must also be in the original packaging with all accessories, tags, and stickers.
To complete your return, we require a receipt or proof of purchase.
All denied returns will not receive a refund and will be forfeited.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
As soon as we received your returned items, we will ship your new items as soon as possible. Shipping is free for you from Maratown to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (generally 10-14 days depending on your bank).
Late or missing refunds
If you haven’t received a refund yet, please contact your credit card company and bank. There is often some processing time before a refund is posted. Then, if you still have not received your refund yet, please contact us at email@example.com.
Please note that for refunds inquiries (not for exchanges) after we already processed to an exchange, a $15 flat rate per pair will be deducted from the amount refunded (as we are a start-up, this flat rate is to share the shipping costs, handling and bank fees). In the case of a purchase on Kickstarter, Indiegogo, or a pre-order, this flat rate is $30 (as these platforms don't accept refunds, this flat rate is to cover bank and shipping fees).
Only regular priced items may be refunded, unfortunately, sales beyond 20% cannot be refunded.
INTERNATIONAL (NON US AND EU), ADDITIONAL NOTES
Shipping outside USA and EU may be subject to taxes and customs duties. If there are any such fees, these must be paid by the person receiving the package when it reaches its destination, e.g. via the carrier.
Return shipping charges and any fees, duties, or taxes associated with the return are the responsibility of the purchaser. MARATOWN will deduce from the refundable amount the import fees or duties.
RISK OF LOSS; PRODUCT INSURANCE
All products purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We ensure your purchase during its transit until it is delivered to the delivery address specified in your order. To complete the delivery, we require a signature, at which point responsibility for the purchased product(s) passes to you. If the recipient of the product is someone other than you for delivery purposes, you agree that evidence of a signature by such recipient or at such recipient's delivery address is evidence of a completed delivery by us with responsibility for the purchased product passing to you.